Frequently asked questions

You can arrange a collection time that fits your schedule once you have been contacted with a quote, so turnaround is normally as long or as short as you make it. We aim to do same-day collections where possible.

It depends on the make, model, age and condition. Our scrap car collectors will contact you with the best possible price for your vehicle.

Nothing whatsoever. There are no fees for collection, no admin fees, no hidden fees and no fees for cancellation.

The ATF (Authorised Treatment Facility) will send it directly to you. When it arrives, let the DVLA know.

You can get your tax back from the DVLA. Visit the DVLA website for more information.

Yes. Non-runners, MOT failures, write-offs, old, broken, rusty or SORN vehicles: whatever the condition, we want your car.

Keys are not always essential. Please discuss it with the salvage buyer when they call you to arrange collection.

It can take around an hour, once your quote has been passed to the valuator, for them to get in contact. If that time has passed and you still haven’t heard from them, call us directly on 0800 878 6016.

No. We only specialise in scrap and salvageable vehicles.

We have every model under 25 years old on our database. If you are having any problems, call 0800 878 6016 to speak to one of our customer service advisors.

That’s fine. Our collectors pick up vehicles from a wide range of places. When you enter your vehicle’s details, use the postcode where the car is, so we contact the buyer who works in that location.

All quotes are offered on the basis that the car is complete and intact. If parts have been removed, the valuator may need to adjust the price. You are under no obligation to accept an adjusted price. In some circumstances they may not be able to collect the car because of the missing parts.

If you have a personalised or private registration you want to keep, you can transfer it to another vehicle or put it on retention using the relevant form from the DVLA. You need to do this before your car is collected.

Most cars collected through our service are scrapped and disposed of in accordance with the End of Life Vehicles regulations. If a car can be repaired and made legally roadworthy, it may be re-used. The valuator decides once the car has been inspected at their site.

Yes. All our drivers are licensed waste carriers, so your vehicle is disposed of legally. Your car is taken to an Authorised Treatment Facility (ATF) and scrapped in line with government regulations.

Unfortunately not. We only deal with scrap and salvageable cars, vans and 4x4s.